Embracing Change: Case Study for Mansell McTaggart

Mansell McTaggart partnered with IT Document Solutions to streamline print across Brighton, Hove and Steyning, delivering consistent quality, reliability and security.

Mansell McTaggart has built a reputation as one of the South East’s premier estate agents, trusted by buyers and sellers since 1947. With offices across East Sussex, West Sussex and Surrey, they pride themselves on exceptional service and professional presentation.

Introduced by Alliance Partner Mark Shearing, IT Document Solutions (ITDS) was invited by Tom George and his business partners to improve the print setup across their Brighton, Hove and Steyning franchises. The team had inherited a mixed fleet of printers from various manufacturers, creating inconsistent quality, reliability issues and unnecessary costs.

The Challenge

While the company had reduced overall print volumes, as a premium estate agency showcasing high-value properties, Mansell McTaggart still required exceptional print quality. Their fragmented setup made it difficult to maintain brand standards or control costs. Tom George and his partners sought a unified solution that would deliver high-quality output, streamline workflows and provide long-term reliability.

The Solution

ITDS implemented Toshiba e-Studio next-generation multifunction colour devices, offering superior print quality and a wide range of paper sizes—ideal for customer brochures and property window displays.

The devices also feature advanced security functions, including “locked print” and “scan to email,” ensuring data protection across all branches. Through the ITDS Helpdesk, proactive remote monitoring keeps systems running smoothly by automatically reporting meter readings and replenishing consumables.

ITDS continues to add value through proactive account management and ongoing service improvements.

The Results

Mansell McTaggart now benefits from a consistent, high-quality, and cost-effective print infrastructure across all three branches. Staff can rely on seamless performance, while clients enjoy beautifully presented materials that reflect the agency’s premium brand.

Customer Testimonial

Tom George, Owner

“IT Document Solutions has transformed how we manage print across our branches. The Toshiba devices consistently produce outstanding quality, which is crucial for presenting premium homes. Their proactive support lets us focus on our business, confident the technology is working for us. Their account management has been exceptional.”

ITDS Testimonial

Jermaine Weeden, CEO

“Working with Tom and the team has been a pleasure. We understood their need for a consistent, high-quality solution that reflects their reputation. With Toshiba technology and proactive monitoring, we’ve delivered reliability, confidence and cost savings — and we look forward to supporting their continued growth.”