The Art of Communication

In a world where robust communication tools and IT services can mean the difference between success and failure, it is good to know that a Sussex company is leading the field in managed telecommunications.

How many callers to your business won’t call back if they hang up while waiting to get through? Jason Young knows the answer. The managing director of Overline says: “It is 34 per cent – more than a third of potential leads and business.”

So, what is the answer? Helping businesses implement and manage world-class telecommunication systems is a core area of Overline’s continued success. It ensures no lead, order or enquiry is lost because of poorly managed telephone systems.

Among other services, it delivers Advertising On Hold. As well as boosting a client’s corporate image, this innovative service keeps customers engaged – yes, while they are waiting – and reduces hang-ups. It incorporates lucrative cross-selling, enhances customer loyalty and, importantly, brings brands closer to their target market by imparting important information such as opening times and special offers.

Jason says: “The most important thing about this service is that it is bespoke and developed to ensure it reflects a brand – right down to the tone of voice. This is very important for consistency in branding.”

IT solutions

Overline offers the complete IT Solution, Including fire wall security, backup, anti-virus software, and on-going IT support and monitoring. It can help you properly look after PCs, laptops and various other IT Equipment, as well as provide Microsoft Office 365 and much more.

On its IT solutions, Jason says: “We get that delivering communications is all about interconnectivity. That’s why we offer full range of IT Solutions to help you monitor the wellbeing and security of your network and your machines.

“This includes services such as firewall security, anti-virus software, Backup and recovery, on-going IT support and monitoring. Assessing and the expertise to understand and tailor your hardware needs, from PCs and laptops to servers and tablets, and we supply and support the full Office 365 suite.”

Data backup and recovery

Data backup and recovery are buzzwords for any modern connected company, but do you know how long it takes your backup to go live? Have you calculated how much lost revenue your company could face per hour of downtime? What about per day?

Many solutions promote frequent and chunky backups of data but don’t account for how slow it can be to transfer those terabytes back from the cloud into a working environment. Overline’s on-site recovery solution could have you back up and running in minutes, rather than hours or potentially days.

Managed communications

Overline is a market leader in delivering communications maintenance and account management.

It also looks after things if you move offices or need help from an on-site engineer.

It understands the importance of continuity and ensuring everything runs smoothly. That is why it can migrate existing phone systems to new physical locations or help you get the best fit solution if you are looking for a new system.

“We ensure everything is in place when it should be so that no disruption to telecommunications occurs – even during big moves,” says Jason.

Tomorrow’s handsets today

More and more busy professionals and executives are looking to Overline for telephone handsets. Its feature-rich range delivers the tools busy people need to manage communications and productivity.

The popular Yealink T48S VoIP/SIP phone includes a seven inch colour touchscreen. It delivers HD sound quality for a totally clear connection with up to 6 SIP lines. It offers three-way conferencing and can even support Bluetooth devices. With a whole host of built-in time-saving and business features, this handset has really got you covered.

Overline’s handset range also includes the Yealink T46S for busy managers. As well as boasting a crystal clear display, it offers really simple navigation and 10 multi-function keys. Use them for accounts, BLFS, system functions or straightforward speed dials.

Jason says: “Busy environments demand telecommunication tools that do more than ever before. Our customers are looking for products that streamline the way they work and make communicating not just easier but more effective. They also want information to be instantly available and that is why our handsets are a valued addition to any office or business premises.”

What about headsets?

Overline supplies a range of headsets, including wireless models, designed for modern work environments. As well as aiding productivity, they reduce fatigue and remove some of the physical drawbacks of using handsets.

Frequent use of a traditional phone can cause back pain. Jason says: “Headsets promote healthier working environments.

“They improve the posture and have also been proven to drive up productivity by as much as 43 per cent. That is a huge difference and why more of our customers are switching to wireless headsets. They give users the ability to move up to 300 feet away from their phone, promoting physical activity, and multi tasking. They are great for keeping staff more alert and on the ball.”

Noise cancelling headsets cut out background noise and vastly improve the quality of a call – essential for business lines.

Mobile phones for business

Overline’s customer support department can help businesses easily switch mobile phone providers. It has access to some of the best business tariffs on the market and works with industry-leading networks to ensure you get the very best deal.

If you are looking for a cost-effective solution for your business, talk to the helpful team at Overline and discover what it can do for you.

CCTV and surveillance systems

If you are looking for round the clock peace of mind, Overline offers a range of CCTV and surveillance systems.

As well as improving security, they can reduce insurance premiums and look after your business day and night.

Jason says: “Government statics show that more than 60 per cent of businesses are impacted by crime in one form or another every year. CCTV acts as a deterrent and monitors what is going on in your business. It can even help to weed out false or exaggerated injury or discrimination claims that can lead to costly litigation.

“The way criminals behave is changing and that is why businesses need to change too.

“We deliver surveillance solutions fit for modern workplaces. Overline only supplies industry leading equipment designed to support businesses and reduce risks.”

Whether you need to improve your telecommunications system or give your business better protection against criminal activity, Overline’s got the right solution for your business.

Contact info:

Website: overline.com or

Twitter: @OverlineUK

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