UK road and rail networks not meeting business needs 

Business satisfaction rates fall, underlining need for parties to make good on infrastructure promises  

UK businesses are even less satisfied with UK infrastructure according to research published by the British Chambers of Commerce and Stagecoach.  

The survey of 1,200 business leaders finds that only around one third (35%) of UK businesses feel that the UK road network is meeting their needs when reaching customers, suppliers, and employees. This is a reduction from 47% in 2018.  60 per cent had experienced delays resulting in increased travel costs, loss of business or client dissatisfaction across a one-month period. Satisfaction with the UK rail network is even lower. Less than one quarter (24%) agree that it is meeting their needs. In 2018, the figure stood at 34%.  

The Chamber network is calling on the next UK government to deliver promised investment in road and rail schemes, and to give businesses a greater voice for businesses in local decision making.  The majority of businesses do not feel that their views are taken into account when decisions are made about infrastructure.  

British Chambers Co-Executive Director Claire Walker said:  

“This election has generated a barrage of promises on infrastructure spending, but unless we see real action in the early months of the new parliament, our hard-pressed firms will struggle to deliver the economic resurgence we desperately need. Upgrading our road and rail capacity would send a vital signal that businesses are finally being heard, would kick-start business investment across the country and will pay dividends long into the future.” 

Stagecoach Group Chief Executive Martin Griffiths said:   

“Britain’s congestion crisis is getting worse, directly impacting businesses and their employees, as well as causing further damage to air quality in our towns and cities. This research underlines a growing frustration that, despite transport authorities having powers right now to improve our road infrastructure, there is a lack of radical action to address the problem. If we are serious about supporting jobs and our regional economies, as well delivering cleaner air and healthier communities, we need urgent measures to prioritise public transport and incentivise a large-scale switch from cars to more sustainable bus and active travel.” 

In 2020 and beyond, business priorities for the next UK government, the Chamber network is calling for public investment in infrastructure to rise to at least 1.4 per cent of GDP per year – exceeding the funding guideline of 1.2 per cent recommended by the National Infrastructure Commission.  

 

Ana Christie 

Chief Executive, Sussex Chamber of Commerce