Value Added Partner Stories

Meet UpFix, the appliance repair specialists. With no hidden costs and DBS-checked engineers, this is a brand customers trust.

Tell us your story?

At UpFix, we understand how frustrating a broken appliance can be and how it disrupts your daily life. As a new business that has been running for just over two years, we are dedicated to providing a seamless repair experience that you can rely on. From the moment customers book an appointment, they know exactly what to expect with our clear, no-hidden-cost callout charges. Our professional engineers are highly trained, fully DBS-checked and ready to work around customer schedules with convenient morning or afternoon slots.

If additional parts are required, we ensure complete transparency by explaining any extra costs upfront. Plus, if a second visit is needed for the same issue, there’s no extra callout charge.

We’re passionate about delivering reliable, stress-free service to our growing customer base, and we’re excited to expand our services to Bournemouth, Reading and Kingston areas.

What has been your biggest business challenge to date?

Our biggest challenge so far has been navigating the inevitable mistakes that come with being a new business. As we’ve grown over the past two years, we’ve learned valuable lessons and continuously improved. Expanding into new areas brings fresh opportunities but also the challenge of scaling while maintaining a quality service.

What has been your greatest or proudest business achievement to date?

Our proudest achievement was the first day our team came together in the office, seeing our vision come to life. Watching our dedicated engineers and staff collaborate so smoothly made us realise the dream we had for UpFix was becoming a reality. It was a true milestone in our journey.

What type of clients do you currently work with and who are you looking to meet?

We currently work with insurance companies, lettings and estate agencies, helping them manage their maintenance needs efficiently. Our reliable service ensures quick repairs for tenants, reducing downtime and hassle. As we expand, we’re looking to connect with more agencies that need dependable, cost-effective solutions for appliance repairs and property maintenance.

Tell us a story/fact about yourself that people might not know

Something people might not know is that we love being active in our local community. In fact, we’re about to take on a firewalk challenge to support Together Co, a Brighton-based charity tackling loneliness. We think this is a brilliant way to give back and show our commitment to making a positive impact!

How do you define success?

We define success as a balance between doing what you love and making a positive impact. While money is important, we believe that true success comes from enjoying your work, having fun and seeing the difference you make in people’s lives. At UpFix, we’re passionate about what we do, and that’s our greatest measure of success.

www.upfix.co.uk